Refund Policy
Pivot is sold as a one-time software license through Lemon Squeezy, which acts as the merchant of record.
Fourteen-day compatibility guarantee
You may request a full refund within 14 days of purchase if Pivot does not work reasonably on a supported Mac and support cannot resolve the problem.
The current supported system is an Apple-silicon Mac running macOS 14 or later.
Requests that may be declined
- Requests made more than 14 days after purchase, except where required by law.
- Purchases made for unsupported hardware or operating systems when requirements were shown before purchase.
- Duplicate, fraudulent, abusive, or chargeback-related requests.
- Requests based only on a future feature that was not promised as part of the purchase.
How to request a refund
Email hello@getpivot.one with the order number or purchase email, purchase date, and a short description of the issue. Never send your full license key or payment-card information.
Approved refunds are returned through Lemon Squeezy to the original payment method, and the associated license may be deactivated. Bank processing time can vary.
Legal rights
This policy does not limit consumer rights that cannot legally be excluded. Lemon Squeezy may also issue refunds where required by law or its buyer terms.